Product design leader

I build design teams that ship, scale and win business

20+ years making customers lives simpler through digital product design. Most recently I grew product design at Airalo into a standalone division within Product.





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Portrait of Anand Nagrick
Hello folks

– I'm Anand Nagrick, an end-to-end digital craftsman and product design leader who creates products and services for everyone, not just the digitally savvy.

– As Product Director, Design at Airalo, I led a multi-disciplinary guild across Product and Content Design within B2C and B2B, own the design system, the accessibility programme and the vendor portfolio, and put design in the room where partnership deals are won.

– I'm now looking for my next challenge as a Director of Product Design in a tech company that sees design as a business lever, not a service desk.

20+

years in product design across agencies, global brands, startups and scale-ups

10+

direct reports in a design guild spanning UX, PX and Content

+22

point rise in the guild's eNPS year on year, with 91% survey participation

3

enterprise RFP wins backed by design for big finance brands

What I bring

Design as a function

Not just great screens. The team, the systems, the standards and the commercial case that let great screens happen again and again.

Build and grow the team

Org design, a high hiring bar and real career paths, so designers stay and do their best work.

  • Structured squads around the customer funnel
  • Competency-aligned hiring rubrics and onboarding
  • Promotions, OKRs and performance reviews

Set the quality bar

Shared language for what "good" means, so critique is additive and handoffs don't leak quality.

  • Seven-point quality design framework
  • Weekly critique and craft drop-in hours
  • DesignOps standards from Jira to handoff

Systems that scale

Design systems built with engineering, not handed to them, from tokens to documentation.

  • Architected a design system from scratch
  • Tokens co-built with an iOS engineering champion
  • Sketch/InVision to Figma Enterprise with SSO

Accessible by default

Accessibility as a product standard, not a late audit. Built in from day one.

  • European Accessibility Act programme, WCAG 2.1 AA
  • Accessibility checklist attached to every handoff
  • Independent audit partner secured and budgeted

Design that wins deals

High-fidelity concept work that helps sales and partnerships land enterprise contracts.

  • Concept design behind Mastercard partnerships
  • White-label and co-brand experiences for banks
  • Executive concept options and prototypes

Budget, vendors and AI

Commercially literate leadership: tooling, agencies and budgets owned end to end.

  • Agency, type foundry and audit partnerships
  • Brand agency pitch run with AI-built scorecards
  • AI woven into design workflows and tooling
Leadership in practice

Tenure at Airalo

I joined a global eSIM marketplace as Principal Product Designer and was promoted to Product Director, Design to build product design into a standalone division within Product.

  1. 2022Principal Product Designer

    Foundations in the first five weeks

    • Wrote the design system plan: Foundation and Modulation layers, design tokens, accessibility built in from the start.
    • Set three goals for the year ahead: a product design system, regular 1-2-1s with engineers and a team critique format. All three delivered.
  2. 20230-to-1 and first partnership

    Airalo Partners, end to end

    • Designed the B2B Partner Hub from research and personas to data model, flows and visual brand.
    • Delivered the first Mastercard partnership experience across iOS, Android and Web.
    • Moved the team onto Figma and brought in Maze, giving the company a formal usability testing capability for the first time.
    • Built a two-week designer onboarding programme and rolled out design critique.
  3. 2024Promoted to Product Director, Design

    From a team to a division

    • Became manager for every designer and reorganised the guild into a standalone division within Product.
    • Launched Auto Top-up after two rounds of usability testing, and the UX Revamp v1.5 with right-to-left language support.
    • Negotiated Figma Enterprise with SAML SSO for design and engineering, and ran a custom typeface engagement with Dalton Maag.
    • Hired senior designers and created a dedicated Senior Content Designer role for the B2B team.
  4. 2025Systems, standards, access

    Accessibility and Universal eSIM

    • Launched the European Accessibility Act programme for WCAG 2.1 AA across iOS, Android and Web.
    • Opened and led the team on major feature intiatives through concept prototypes and two rounds of user testing.
    • Proposed UX squads aligned to the funnel: Acquisition, Conversion, Activation and Retention.
    • Promoted a designer to Principal off-cycle for exceptional leadership.
  5. 2026Commercial impact

    Design in the room where deals are won

    • Design work contributed to RFP wins with Mastercard, Mashreq Bank and Arab Bank, and a co-branded "Mastercard Powered by Airalo" experience.
    • Introduced Meeting-Free Fridays and a seven-point quality framework. Guild eNPS rose 22 points year on year.
    • Published a design handoff accessibility checklist and cut email production from three people to two steps.
    • Ran a four-agency brand pitch process using scorecards I built with AI.
Selected work

A sample of work

Airalo

Product
A global eSIM marketplace selling connectivity packages for travellers across countries and regions.
My role
Product Director, Design. Led the guild delivering the consumer apps on iOS, Android and Web.
Impact
A new and improved launch of the consumer products, with enhancements across purchase, installation, activation and eSIM management that increased conversion and retention and reduced customer support enquiries.

Airalo Partners

Airalo Partners platform screens
Product
The enterprise platform for buying, reselling and managing eSIMs for employees and customers.
My role
Design lead on a 0-to-1 initiative, from partner interviews and data model through to visual brand.
Impact
A set of products for SMEs and organisations, and the foundation for white-label and co-branded bank partnerships.

Rumbo

Rumbo app screens
Product
A journey-planning app for commuters using formal and informal public transport in Bangkok, Mexico City and Lima.
My role
Lead Product Designer at WhereIsMyTransport, mentoring a design team of six and setting Rumbo's design system and strategy.
Impact
Improvements that increased retention and growth, and asynchronous vision workshops that set the focus for the future roadmap.

Collector

Product
An in-field data collection tool for capturing public transport routes and stations in emerging cities.
My role
Design lead for the rebrand and the replacement of a Google Forms-based collection process.
Impact
More robust, user-friendly collection that led to a big reduction in maintenance and business costs.

Full case studies available on request.

How I lead

My Approach

Every design problem deserves a bespoke solution. My teams work through different iterations utilising AI wherever and whenever needed, and I stay close enough to the craft to roll up my sleeves.

Discovery session with sticky notes
01 · Listen

Frame the right problem

Talk to stakeholders and customers early, look through the customer's lens, and prove or disprove assumptions before anyone opens Figma.

Workshops · Interviews · Surveys · Competitor and data analysis

Hand-drawn interface sketches
02 · Make

Make it real, fast

Sketches from workshops become prototypes in minutes, tested with real people, guerrilla or lab, and distilled into an MVP.

Ideation · User flows · Prototyping · Usability testing

Designers and engineers reviewing work together
03 · Ship

Ship it and scale it

Work hand in hand with engineering and data, then bank what we learn in the system: components, standards and handoff.

Design systems · Accessibility · Handoff · Design QA

Team rituals
  • Daily stand-ups
  • Weekly design critique
  • Craft drop-in hour
  • 1-1s with every report
  • Meeting-Free Fridays
  • Guild offsites and workshops
  • Show and tells
What "good" means
  1. Valuable
  2. Usable
  3. Accessible
  4. Clear
  5. Well-crafted
  6. System-aware
  7. Evidence-informed
Career

I've worked with…

  1. 2022 – 2026AiraloPrincipal Product Designer, then Product Director, Design
  2. 2021 – 2022WhereIsMyTransportLead Product Designer, Rumbo and data tools
  3. 2018 – 2020Kin + Carta Create (TAB)Senior / Lead Product Designer, senior management team. M&S, TfL, EDF, Mini Living
  4. 2013 – 2018Agencies + StartupsSenior Product Designer for Google, BlackRock, Shell, New Look and uMotif
Logos of brands Anand has worked with

Plus many other brands and startups across fintech, health-tech, transport, and retail.

Some kind words

He led design and held a high bar there, with great attention to detail and genuine design skills. Always leaving things working better than he found them, even in ways that were never in his job description. And I appreciated how he treated engineering's constraints as his own. Working through the hard parts together, straight about timing, and making sure the plan would survive contact with reality. Those instincts ran through his product work too: fewer opinions, more elegant and detailed solutions to make sure the experience lives up to expectations outside the room.

Daniele MoraschiVP of Engineering / Airalo

Working with Anand meant I could rely on a Lead who could function autonomously, inspire his team, and self-start. He's a superb mentor and educator, of both designers and broader disciplines.

TL;DR he's a brilliant designer and leader… his jokes though, they'll get you through a sluggish afternoon.

Jonty SharplesFRSA. Fractional advisor, C[x]O and product consultant

Anand invests in the people around him. He coached my growth deliberately, not just pointing out what to improve, but helping me see the bigger picture behind decisions and pushing me to grow into responsibilities I wasn't sure I was ready for yet. He leads with trust. Anand gives real ownership over problems, which meant I could take initiative and grow faster than I would have otherwise. At the same time, he was always available to challenge my thinking, offer perspective, and help unblock the work when it mattered.

Yeri HanPrincipal Product Designer / Airalo

When he joined WhereIsMyTransport, he levelled up the design team… He can naturally bring a multidisciplinary team together and get the best out of them, making everyone feel heard and valued; he makes this look easy, which it isn't.

Emma ChapmanLead Product Designer / WhereIsMyTransport

His deep knowledge of the design craft, with the maturity and foresight to anticipate how different techniques can add value to our mission, coupled with strategically bringing different pieces of the experience together ensured our client had a clear understanding of how our product strategy translated into designs.

Thanos GkavosLead Product Owner / Kin + Carta Create

Anand is a user champion, through and through… He created a space that invited wild ideas to be free, and then ultimately refined into something that moved us closer to business success.

Tamsyn LuntSenior Researcher / WhereIsMyTransport

His attention to detail and passion for flawless experience design means that you can trust that anything he works on is going to be underpinned with solid rationale… it's also his commitment, his directness and ability to see the fun in each project that makes him great to work with.

Sophie O'KellyLead Strategist / We Are Experience
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Let's talk shop

Hiring a Director
of Product Design?

I'd love to hear about your team, your product and what design could unlock for your business.

My LinkedIn profile has many more recommendations from former peers, mentees and managers.

© Anand Nagrick, updated in 2026